Returns & Exchange Policy

1. No Returns or Refunds

• All Sales Final: Due to hygiene and safety concerns, we are unable to accept returns or issue refunds for any skincare products once they have been purchased. All sales are final.

• Non-Returnable Items: This policy applies to all skincare products, including but not limited to creams, serums, cleansers, masks, and oils.

 

2. Defective or Damaged Products

• Damaged Products: If your product arrives damaged or defective, please contact us within 3 days of receiving your order. We will arrange for a replacement or a store credit, depending on the issue.

• Product Issues: If the product is damaged, defective, or incorrect (i.e., you received the wrong item), please provide us with photos of the damage for quick processing of a replacement or credit. ​